Before you go
For all pickup orders, Total Wine & More will send you an email indicating when your order is ready to be picked up.
Please wait for this email confirmation before coming to the store to ensure that your order is ready for you.
We only display available time slots, and these may fill up in advance. We recommend ordering at least a day in advance to ensure the time slot you want is available.
At some stores, there is a service fee for same-day orders. There is never a fee for next-day orders. This fee is to cover the cost of our personal shoppers preparing your order.
If your store offers curbside pick-up and you wish to change your order to curbside pick-up, simply pull into the dedicated curbside parking spot near the front of the store and follow the instructions posted on the signage to have your order brought out to you. You do not need to leave your car – a Total Wine team member will place your order in your car or trunk.
To check if your store offers curbside pick-up, please go to the “My Store” information page. We offer curbside pick-up at most stores, but this is subject to change based on state and local regulations. For all stores without curbside pick-up, this is due to state or local regulations around curbside delivery of alcohol.
No. However, when you pick up your order you are welcome to return or exchange items in store. We can honor returns in all states except GA, CA and WI where state law prohibits returns unless the product is spoiled or otherwise unfit for consumption.
Your order may have been canceled due to items being out of stock or unavailable, payment issues, or because your order was not picked up within a week.
We hold all pick-up and curbside orders for one week. If you wish to pick up your order after more than one week, please call your local store—in some cases they may be able to hold your item for longer. If you do not pick up your order, you will receive a full refund to you original form of payment.
No. You can cancel your existing order and place a new order at a new store.
You need to bring your identification in order to verify that you are 21+ years of age and to verify that you are authorized to pick up this order. For curbside pick-up, you need your cell phone to alert the store of your arrival. We also recommend you bring your order number, which is found in your order confirmation email.
Pickup orders may be claimed during the store’s normal business hours. To check your stores hours, please use the Store Locator.
- Chicago stores: Closed on Sunday. Please plan to pick up your order Monday-Saturday.
The easiest way to add a third party pick-up is to request during order placement. Once order has been placed, please call Customer Care at +1 630-898-6985. Third party pick-up is not available in Wisconsin or Tennessee. Anyone picking up an order must be 21+ years of age. We require ID both to verify that you are 21+ years of age, and to verify that you are authorized to pick up the order.
At the store
Please park in a designated curbside parking spot in front of the store, and follow the instructions posted on the signage to alert the store of your arrival.
Yes—you do not need to leave your vehicle, and a Total Wine team member will place the order in your trunk or car. The team member will ask to see your ID, but they do not need to touch or handle the ID—your ID can be verified visually.
No, our associates do not accept tips.
Spirits products are prohibited by South Carolina law for Curbside Pickup. If you purchase Spirits, you will have to come into the store to collect these products. Only beer & wine products can be brought to your car as part of Curbside Pickup in South Carolina.
After Pickup
Your receipt is provided electronically via email.
First, check your “your order is ready for pick-up” email, which includes summary of your purchase.
- If the missing item is not listed in this email, then the item was removed from your order and you were not charged for this item. We strive to provide customers with all items they ordered, but occasionally items are out of stock or unavailable.
- If the missing item is listed in this email, then you were charged for this item and we made an error in store as we handed you your order. If you would still like your item, please call your store. If you would like a refund, please call Customer Care at +1 630-898-6985 for assistance.
No, our associates do not accept tips.
Spirits products are prohibited by South Carolina law for Curbside Pickup. If you purchase Spirits, you will have to come into the store to collect these products. Only beer & wine products can be brought to your car as part of Curbside Pickup in South Carolina.